Why Parallel
Most offshoring providers still use legacy models built for enterprise and big offices.
Parallel was created to bring offshoring into the modern era — designed around the needs of small business owners who want simplicity, transparency, and real support.
Mission & Vision
Parallel’s mission is To empower small and medium-sized businesses by providing seamless offshoring solutions, while creating meaningful job opportunities and fostering growth for talented professionals in the Philippines.
Parallels’ vision is to be a trusted partner for global businesses and a leading advocate for the Filipino workforce, creating a future where collaboration and opportunity know no borders.
Why we started – The Parallel story
Parallel was born from a decade of building and managing offshore teams for high-growth SMEs. Since 2012, we’ve seen how the industry works from the inside, and we realised that traditional offshoring wasn’t built for the unique needs of small businesses. The legacy providers were often rigid, impersonal, and carried unnecessary overhead that didn’t add value to the client.
We built Parallel to bridge that gap—creating a “modern offshoring” model that prioritises what actually matters to a scaling business: cost efficiency, high-calibre talent, total transparency, and iron-clad compliance.
While the industry has historically relied on expensive office hubs, we’ve evolved. By embracing a flexible, modern infrastructure, we remove the “BPO bloat” and focus our resources where they belong: on finding the top 1% of talent and providing the high-touch support that founders need to succeed. We aren’t just a service provider; we are the partner we wish we had when we were scaling our own businesses.
The Parallel Advantage
Offshoring isn’t one-size-fits-all. At Parallel, we specialise in tailored, transparent, and hands-on offshoring solutions designed specifically for small businesses. Unlike larger providers, we prioritise personalised support, clear pricing, and industry expertise, ensuring your offshore team is an extension of your business—not just a cost-saving measure. Here are our Six Pillars of Value:
01
Built for Small Businesses
Not an enterprise playbook — we’ve structured offshoring specifically for growing companies.
02
Compliance-First Structure
All offshore staff are employed under a Philippines legal entity and fully compliant with local regulations — giving you peace of mind.
03
Better Talent with WFH-First Hiring
We embrace work-from-home talent, broadening access to exceptional candidates and boosting retention.
04
Transparent Pricing, No Hidden Fees
Many offshoring companies rely on unclear pricing structures and hidden fees. At Parallel, we believe in complete transparency. You’ll get a straightforward breakdown of costs—including recruitment, HR, and office setup—so you always know what you’re paying for and what your employees are getting paid.
05
Personalised, Hands-On Support
Unlike larger providers that offer rigid, one-size-fits-all solutions, Parallel takes a highly tailored approach. Our experienced team works closely with you to customise hiring, HR, and operational processes to suit your business needs. You’ll always have direct access to experts who understand your goals.
06
Built by Founders Who’ve Done This Themselves
Our leadership has grown successful small businesses using offshore teams — we empathise with your challenges because we’ve lived them.
Why the Philippines?
The Philippines has become one of the world’s top destinations for offshoring, offering a highly skilled workforce, strong English proficiency, and a culture that aligns well with Western businesses. With a growing talent pool and a strong work ethic, Filipino professionals seamlessly integrate into offshore teams, making it an ideal location for businesses looking to scale efficiently.
Strong English Proficiency
The Philippines is one of the largest English-speaking nations in the world, with English as an official language and the primary language of business and education. This makes communication easy and efficient, saving you time, money, and frustration when working with offshore staff.
Cultural Compatibility
Thanks to its long-standing exposure to Western influences, the Philippines has a highly adaptable workforce that understands Western business expectations. Filipinos are hard-working, results-driven, and collaborative, making them an excellent fit for businesses that value productivity and teamwork.
Highly Skilled Talent Pool
The Philippines is a leading global hub for high-value knowledge-based outsourcing (KPO). Each year, more than 700,000 graduates enter the workforce, with strong educational backgrounds across diverse industries. Whether you need digital marketing, IT, customer support, or finance professionals, the Philippines offers a steady pipeline of job-ready talent.
Work in Your Time Zone
Filipino professionals are accustomed to working hours across a range of time zones, ensuring real-time collaboration with your local team. This makes project management, communication, and productivity seamless, reducing the challenges of offshore operations.
Meet the Leadership Team
At Parallel, we’re more than just an offshoring provider—we’re experts in building and managing high-performing offshore teams. With deep experience in recruitment, HR, and offshore operations, our leadership team knows what it takes to create teams that are not only skilled but also engaged and productive. We take a hands-on approach to ensure your offshore team integrates seamlessly into your business, delivering real results and long-term success.
Tim Barnett
Founder and CEO
As CEO of Parallel, Tim focuses on growth, client success, and ensuring offshore teams deliver real value. Having built his first team in the Philippines in 2012, he brings over a decade of hands-on offshoring experience.
Tim helps clients build efficient, high-performing offshore teams aligned with their goals. His practical approach cuts through complexity to make offshoring a strategic advantage.
Glen Robinson
Chief Customer Officer
With 14+ years in CX and operations, Glen helps businesses build loyalty through high-quality interactions. He’s led global teams across eCommerce, gaming, and tech, with experience in Australia, the Philippines, Europe, and North America.
At Parallel, Glen ensures offshore teams are set up for success, overseeing onboarding, performance, and all client touchpoints.
Krizzel Heart Codilla
General Manager
With 17 years of experience across hospitality, IT, and operations, Kriz brings expertise in finance, HR, and sales. Before joining Parallel, she led operations and customer experience at BYD Vehicles in Manila, overseeing four branches nationwide.
As General Manager, Kriz ensures smooth operations, service quality, and compliance while working closely with clients, partners, and leadership to drive growth and efficiency.
Mark Benson
Chief Marketing Officer
Mark brings 20+ years of marketing experience to lead Parallel’s brand and strategy. His deep knowledge of offshore teams—especially in the Philippines—gives clients an edge in finding top digital talent.
With a strategic mindset and hands-on approach, Mark helps drive growth and unlock the full potential of offshoring.
Adel Dig-Dakay
Head of HR & Recruitment
With 15 years of industry experience and a background at Uber Carshare, Adel leads HR & Recruitment at Parallel. She has seen it all and knows exactly what it takes to secure—and retain—the right people. From identifying high-performers to fostering a thriving workplace culture, Adel’s expertise ensures your business is powered by the very best in the field.
Francis Telesforo
HR and Administration Lead
A veteran of the Parallel team, Francis AKA “Kiko” serves as our HR and Administration Lead. He manages the critical balance between operational efficiency and employee wellbeing, overseeing the behind-the-scenes compliance that keeps businesses moving. Kiko’s work ensures that every staff member is set up in a supportive environment where they can do their best work.
Our Transparent Pricing
The Parallel pricing model offers simplicity and transparency. You have clear visibility into what you’re paying for, and equally important, you know how much your employees are being compensated.
Employee
Salary
The base salary of the employee plus the mandatory 13th month and any holiday pay.
Benefits
Add on any benefits such as an internet allowance or private health insurance
Government
Gov fees
We will disburse the mandatory government fees.
Parallel
Management Fee
Parallel charges a small monthly fee per employee to cover HR and payroll management.
Search for:
