IT Support & Helpdesk
Reliable IT Support, Anytime You Need It
IT support is essential for smooth business operations. Offshoring IT roles allows you to provide 24/7 technical assistance without high overhead costs. Parallel connects businesses with experienced IT professionals who deliver fast and reliable support.
Common Roles We Recruit
Helpdesk Support
First-line support for technical queries and troubleshooting.
IT Support Specialist
Assists with hardware, software, and network issues.
Systems Administrator
Manages IT infrastructure and ensures system security.
Cybersecurity Analyst
Protects business data from cyber threats.
Why Offshore These Roles?
- 24/7 Support – Ensure continuous IT assistance for your team and customers.
- Cost Efficiency – Access highly skilled IT professionals at a lower cost.
- Scalability – Expand or downsize IT teams based on business needs.
How Parallel Makes Offshoring Easy
- Recruitment: We find the best IT professionals tailored to your needs.
- HR & Compliance: We handle employment contracts, payroll, and legal requirements.
- Ongoing Support: We ensure your offshore IT team stays engaged and productive.
Testimonials
We’ve recently engaged Parallel Outsourcing for offshore resourcing, and the process has been seamless and well-managed. Our new team member that they sourced for us is already proving to be a valuable addition – reliable, skilled, and dedicated to delivering excellent service to our customers.
Ben Horsfield
Operations Manager – microsolve
Speak to an Offshoring Specialist
Hire top-tier offshore it support and helpdesk support at a fraction of the cost—get started with Parallel today.
FAQs
Search or browse our Frequently Asked Questions. If you have a specific question that is not covered by our existing FAQs, please submit your question to our Customer Service team.
What IT support roles can Parallel fill?
We recruit helpdesk agents, network support staff, system administrators, and technical support specialists to cover both internal and customer-facing needs.
What are the cost savings of offshore IT support?
Offshore IT staff through Parallel can be up to 70% cheaper than local hires. This lets SMEs provide 24/7 support or expand IT coverage without breaking the budget.
Do staff work on my systems directly?
Yes. Your offshore IT support staff connect securely to your systems and tools, working as if they were sitting in your office.
How do you ensure technical capability?
We test candidates on troubleshooting, communication, an
Do offshore IT staff work in my time zone?
Yes, we recruit staff to match your hours or provide extended coverage if you want multi-time-zone support.
Do I manage them directly?
You set tickets, priorities, and workflows. Parallel provides the employment framework and HR support.
How do you ensure secure remote access?
We work with your IT policies to set up VPNs, access controls, and best-practice security measures.
Can I scale my IT support team?
Yes. Start with one agent and scale as ticket volume grows. Parallel makes adding extra staff quick and low-risk.
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