Customer Service
Deliver Exceptional Customer Support While Reducing Costs
Customer service is critical to maintaining strong customer relationships. Offshoring allows businesses to provide high-quality support at a lower cost. Parallel helps companies build offshore customer service teams that improve response times and customer satisfaction.
Common Roles We Recruit
Account Managers
Focus on long-term client relationships, ensuring customer satisfaction and retention.
Customer Support Representative
Handles phone, chat, and email inquiries.
Technical Support Specialist
Assists customers with troubleshooting and technical issues.
Order Processing Specialist
Manages order fulfillment and logistics.
Why Offshore These Roles?
- Lower Costs – Reduce overhead without compromising on service quality.
- Extended Coverage – Offer 24/7 or extended-hour support.
- Improved Efficiency – Streamline customer interactions and reduce response times
How Parallel Makes Offshoring Easy
- Recruitment: We source, vet, and place top-tier customer service professionals.
- HR & Compliance: We handle contracts, payroll, and compliance.
- Ongoing Support: We ensure seamless communication and engagement with your offshore team.
Speak to an Offshoring Specialist
Hire a top-tier offshore customer service team at a fraction of the cost—get started with Parallel today.
FAQs
Search or browse our Frequently Asked Questions. If you have a specific question that is not covered by our existing FAQs, please submit your question to our Customer Service team.
What customer service roles can Parallel hire?
We recruit call centre agents, email/chat support reps, and customer service coordinators. These staff handle front-line communication with your customers.
What are the cost savings of offshore customer service?
Customer service staff hired through Parallel can be up to 70% less expensive than local employees. This makes it affordable for SMEs to provide high-quality customer support.
Do offshore staff work dedicated to my business?
Yes. Each customer service rep works exclusively for you, learning your products and processes for consistent service.
How do you ensure communication skills?
All candidates are tested for English proficiency, clarity, and customer service professionalism.
Do reps work in my time zone?
Yes. We recruit staff to match your business hours and customer needs.
How do you support staff once they’re hired?
We provide HR support, payroll, and wellbeing programs, which improve retention and reliability.
What systems will staff use?
They use your helpdesk, CRM, or communication tools, integrating fully with your workflows.
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