Why Parallel
Finding the right offshore team can be challenging—but it doesn’t have to be. At Parallel, we take the guesswork out of offshoring by providing a transparent, fully managed solution that helps businesses like yours scale efficiently. We’re not just a staffing provider; we’re a long-term partner invested in your success. From recruitment and HR to payroll and employee engagement, we handle the complexities so you can focus on growth. Discover what makes Parallel different and why businesses trust us to build and manage their offshore teams.
Mission & Vision
Parallel’s mission is To empower small and medium-sized businesses by providing seamless offshoring solutions, while creating meaningful job opportunities and fostering growth for talented professionals in the Philippines.
Parallels’ vision is to be a trusted partner for global businesses and a leading advocate for the Filipino workforce, creating a future where collaboration and opportunity know no borders.
Why we started – The Parallel story
In 2012, Tim Barnett, founder of Parallel, hired two developers in the Philippines for his digital agency, and the results were transformational. But working with traditional offshoring providers proved frustrating – rigid processes, little advice, and no real support for small businesses like his.
Instead of settling for a broken system, he built something better. Parallel was created to give small businesses the flexibility, guidance, and hands-on support they need to succeed with offshoring. More than just a service, Parallel is a true partner in building strong, engaged offshore teams.
The Parallel Advantage
Offshoring isn’t one-size-fits-all. At Parallel, we specialise in tailored, transparent, and hands-on offshoring solutions designed specifically for small businesses. Unlike larger providers, we prioritise personalised support, clear pricing, and industry expertise, ensuring your offshore team is an extension of your business—not just a cost-saving measure. Here’s what makes us different
01
Designed for Small Businesses
Most offshoring providers cater to companies of all sizes, but Parallel is built specifically for small businesses. We provide scalable, cost-effective solutions that give small teams access to high-quality talent without the complexity of large-scale outsourcing.
02
Personalised, Hands-On Support
Unlike larger providers that offer rigid, one-size-fits-all solutions, Parallel takes a highly tailored approach. Our experienced team works closely with you to customise hiring, HR, and operational processes to suit your business needs. You’ll always have direct access to experts who understand your goals.
03
Transparent Pricing, No Hidden Fees
Many offshoring companies rely on unclear pricing structures and hidden fees. At Parallel, we believe in complete transparency. You’ll get a straightforward breakdown of costs—including recruitment, HR, and office setup—so you always know what you’re paying for and what your employees are getting paid.
04
Ongoing Strategic Support
Many offshore providers focus only on hiring and payroll. We go further. Our team provides regular advice on team productivity, management strategies, and business optimisation to ensure you get the most out of your offshore team. We don’t just set you up—we help you succeed long-term.
05
Deep Expertise in Digital and Support Roles
While many offshoring providers focus on general admin and back-office support, we specialise in digital and technical roles. From IT support and web development to digital marketing and customer service, we have the expertise to find high-quality talent for niche positions that require specific skill sets.
06
Proven Leadership and Experience
Offshoring is only as good as the people behind it. With over 12+ years of experience from our founder and 14+ years from our Chief Customer Officer, we bring decades of expertise in offshore team building, digital operations, and business growth.
07
Australian-Owned, Local Expertise
Many offshoring companies operate solely out of the Philippines with minimal ties to Australia. Parallel is Australian-owned and operated, meaning we understand local business culture, compliance, and expectations. Plus, working with a team in a similar time zone makes collaboration seamless.
Why the Philippines?
The Philippines has become one of the world’s top destinations for offshoring, offering a highly skilled workforce, strong English proficiency, and a culture that aligns well with Western businesses. With a growing talent pool and a strong work ethic, Filipino professionals seamlessly integrate into offshore teams, making it an ideal location for businesses looking to scale efficiently.
Strong English Proficiency
The Philippines is one of the largest English-speaking nations in the world, with English as an official language and the primary language of business and education. This makes communication easy and efficient, saving you time, money, and frustration when working with offshore staff.
Cultural Compatibility
Thanks to its long-standing exposure to Western influences, the Philippines has a highly adaptable workforce that understands Western business expectations. Filipinos are hard-working, results-driven, and collaborative, making them an excellent fit for businesses that value productivity and teamwork.
Highly Skilled Talent Pool
The Philippines is a leading global hub for high-value knowledge-based outsourcing (KPO). Each year, more than 700,000 graduates enter the workforce, with strong educational backgrounds across diverse industries. Whether you need digital marketing, IT, customer support, or finance professionals, the Philippines offers a steady pipeline of job-ready talent.
Work in Your Time Zone
Filipino professionals are accustomed to working hours across a range of time zones, ensuring real-time collaboration with your local team. This makes project management, communication, and productivity seamless, reducing the challenges of offshore operations.
Meet the Leadership Team
At Parallel, we’re more than just an offshoring provider—we’re experts in building and managing high-performing offshore teams. With deep experience in recruitment, HR, and offshore operations, our leadership team knows what it takes to create teams that are not only skilled but also engaged and productive. We take a hands-on approach to ensure your offshore team integrates seamlessly into your business, delivering real results and long-term success.
Tim Barnett
Founder and CEO
As CEO of Parallel, Tim focuses on growth, client success, and ensuring offshore teams deliver real value. Having built his first team in the Philippines in 2012, he brings over a decade of hands-on offshoring experience.
Tim helps clients build efficient, high-performing offshore teams aligned with their goals. His practical approach cuts through complexity to make offshoring a strategic advantage.
Glen Robinson
Chief Customer Officer
With 14+ years in CX and operations, Glen helps businesses build loyalty through high-quality interactions. He’s led global teams across eCommerce, gaming, and tech, with experience in Australia, the Philippines, Europe, and North America.
At Parallel, Glen ensures offshore teams are set up for success, overseeing onboarding, performance, and all client touchpoints.
Krizzel Heart Codilla
General Manager
With 17 years of experience across hospitality, IT, and operations, Kriz brings expertise in finance, HR, and sales. Before joining Parallel, she led operations and customer experience at BYD Vehicles in Manila, overseeing four branches nationwide.
As General Manager, Kriz ensures smooth operations, service quality, and compliance while working closely with clients, partners, and leadership to drive growth and efficiency.
Mark Benson
Chief Marketing Officer
Mark brings 20+ years of marketing experience to lead Parallel’s brand and strategy. His deep knowledge of offshore teams—especially in the Philippines—gives clients an edge in finding top digital talent.
With a strategic mindset and hands-on approach, Mark helps drive growth and unlock the full potential of offshoring.
Our Transparent Pricing
The Parallel pricing model offers simplicity and transparency. You have clear visibility into what you’re paying for, and equally important, you know how much your employees are being compensated.
Employee
Salary
The base salary of the employee plus the mandatory 13th month and any holiday pay.
Benefits
Add on any benefits such as an internet allowance or private health insurance
Government
Gov fees
We will disburse the mandatory government fees.
Parallel
Management Fee
Parallel charges a small monthly fee per employee to cover HR and payroll management.
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